THE NEW FRONTIER OF CUSTOMER SERVICE IN INDUSTRIES: AN  INTRODUCTION TO GENERATIVE AI

Narendra Kumar; Ilona Paweloszek

THE NEW FRONTIER OF CUSTOMER SERVICE IN INDUSTRIES: AN INTRODUCTION TO GENERATIVE AI

Authors: Narendra Kumar, Ilona Paweloszek

Published: 2025-04-28 16:40:07.345

Abstract

In the context of generative AI, this study examines at how customer service is changing across sectors. Researchers determine the benefits and drawbacks of generative AI's influence on productivity, client happiness, and worker dynamics by examining secondary data. The results highlight the necessity of customized strategies including moral concerns in maximizing the potential of generative AI in enhancing customer service. This study adds knowledge that is essential for businesses managing the interface between AI technology and customer service.

Keywords

Generative AI, customer service, efficiency, ethical concerns, industry-specific strategies

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How to Cite

Narendra Kumar, Ilona Paweloszek, (2025-04-28 16:40:07.345). THE NEW FRONTIER OF CUSTOMER SERVICE IN INDUSTRIES: AN INTRODUCTION TO GENERATIVE AI. JANOLI International Journal of Artificial Intelligence and its Applications, Volume hJAEiqNzZqWjtpPaXKzr, Issue 1.

ISSN: 3048-6815

JANOLI International Journal of
Artificial Intelligence and its Applications ( JIJAIA )